Notice: Changes to Non-Reservation Entry to the Sumitomo Pavilion — Now via Digital Lottery Ticket (Using LINE App)
At the Sumitomo Pavilion, in addition to entry via "advance reservation" or "same-day registration" linked to your Expo ID, we also offer a limited number of on-site entries through a “No-Reservation Queue” on the day of your visit.
This “No-Reservation Queue” has provided an opportunity for many guests without prior reservations to experience the pavilion. Despite the need to wait in line for extended periods, a large number of visitors have taken advantage of this option each day.
However, the following issues have arisen:
- A high concentration of visitors aiming for the No-Reservation Queue has occasionally forced us to temporarily suspend registration.
- Guests have waited for long periods around the pavilion, hoping for the queue to reopen.
- Immediately after the gates open, many guests rush toward the pavilion to secure a spot in the queue.
Due to these circumstances—particularly concerns about safety and congestion—we have decided to introduce a lottery-based digital ticketing system using the LINE app, to ensure a safer and more comfortable experience for all guests.
※Updated on July 19, 2025｜This document has been updated based on inquiries to provide a clearer explanation of the process from winning notification to reception.
Important Notes: Sumitomo Pavilion Reservations / Entry Procedures
mportant Notes (Please be sure to read):
- This is a digital lottery ticket required to join the “No-Reservation Queue” for Sumitomo Pavilion admission.
- Only those who win the lottery may join the No-Reservation Queue.
(Estimated wait time: approximately 40 minutes to 2 hours) - Lottery applications are only accepted within the Expo 2025 venue.
Applications cannot be submitted from outside the venue.
(The venue includes Yumeshima Station, East Gate, and West Gate areas.) - Each application allows for up to 4 people.
- Children aged 3 and under may enter the No-Reservation Queue with one accompanying adult who has won the lottery.
If you have multiple children under 3, please notify the staff at reception. - Guests using wheelchairs are encouraged to apply for the designated reservation slots for wheelchair users at the Sumitomo Pavilion.
For questions, please ask the reception staff. - Admission is not permitted if someone other than the selected individual (a proxy) attempts to enter.
How to Apply for the Non-Reservation Entry Lottery
Step 1: Preparation (Before Visiting the Expo Site)
Add the official Sumitomo Pavilion lottery account as a friend on the LINE app.
Step 2: At the Expo Site
Launch the app within the Expo venue and apply for the digital lottery.
Step 3: Apply
Select the number of people in your group and complete your lottery entry.
Step 4: Notification
Receive a notification of the lottery result (win or lose).
Step 5: If Selected
Complete your check-in at the Sumitomo Pavilion by the designated deadline.
Step 6: Entry
Wait in the non-reservation entry queue until you are admitted.
Note: A smartphone with the LINE app is required to apply.
Open PDF version
- All members of your party must be present together and arrive at the Sumitomo Pavilion reception within the admission time window indicated on your ticket.
Partial or late joining is not permitted. - If you arrive after the designated time, entry will not be allowed.
- At reception, please present the official winning notification screen on your device.
Screenshots will not be accepted. - Only the registered winner may enter.
Entry by proxies (anyone other than the winner) will not be permitted.
Application Period for the Digital Lottery Ticket
Important Notes for Entry
- All members of your group must arrive together at the Sumitomo Pavilion reception during the designated check-in time shown on your ticket.
Partial group check-ins or joining midway are not allowed. - If you do not arrive within the designated check-in time, you will not be admitted.
- At reception, you must present the official lottery result screen (not a screenshot).
- Only the person who won the lottery may enter. Admission by a proxy is not permitted.
We kindly ask for your understanding and cooperation, as this initiative is intended to ensure a safe and comfortable experience for all our visitors.
Open PDF version
Frequently Asked Questions about the Digital Lottery Ticket System
1. Can I apply without a LINE account?
Applications are only accepted via the LINE app.
2. Is support available in languages other than Japanese?
Although the LINE app interface can be switched to other languages, the "Digital Lottery Ticket System" is available in Japanese only.
3. Will I receive a notification if I win or lose?
Yes. You will receive a notification via LINE approximately 3 minutes after the entry period closes. Winners will receive a ticket issuance notification, and non-winners will receive a rejection notice.
4. Is there a limit on how many times I can apply in one day?
You may apply once per lottery round, from the 1st to the 8th round each day.
5. Can I apply from home or outside the Expo venue?
No. Applications can only be made from within the Expo venue. This includes areas such as Yumeshima Station, the East Gate, and the West Gate.
6. If I win, can I check in at any time?
No. You must check in during the designated time slot for which you were selected. Entry at other times is not permitted.
7. How many people can apply together at one time?
Up to four people, including the applicant, may apply together. Children under the age of 3 may enter with one accompanying adult who has won the lottery. If more than one child under 3 is present, please inform the reception staff.
8. We won tickets for 4 people. Can 1 representative queue while the others join later?
No. All 4 participants must be present together at the Sumitomo Pavilion entrance during the designated "Entry Check-In" time. Partial or late arrivals are not allowed.
9. We applied for 3 people, but now one person has canceled. Can the remaining 2 still enter?
Yes. Please inform the reception staff at check-in that the number of attendees has changed.
10. How can I reserve other experiences at the Sumitomo Pavilion?
Sumitomo Pavilion offers reservations for the following programs:
① Sumitomo Pavilion
② Sumitomo Pavilion (Wheelchair Accessible)
③ PLANT A TREE
For details on advance reservations and lottery procedures, please visit the EXPO 2025 Osaka, Kansai Visitors site:
https://www.expovisitors.expo2025.or.jp/pavilions/60fd16ee-8778-4045-94f7-ae53dd874715
